Pricing & Availability

Prices are subject to change without notice. All confirmed orders are protected at the price paid at checkout.

Because plant production is affected by:

  • Weather

  • Crop conditions

  • Harvest timing

  • Grower availability

If any quantity or variety becomes unavailable for any reason, your sole and exclusive remedy shall be a refund of the purchase price for the affected item only.

 

Plant Condition Guarantee

We guarantee that all plants:

  • Ship alive

  • Are in dormant, viable condition

  • Meet standard commercial nursery grading at time of shipment

Because growing success depends on factors beyond our control (soil, weather, planting practices, irrigation, pests, and regional conditions), we cannot offer performance or yield guarantees.

 

Claims & Refund Policy

If you are unsatisfied with the condition of your plants upon receipt:

  • You must contact us within 24 hours of delivery

  • Your claim must include:

    • Order number

    • Photos of the plants and packaging

    • Description of the issue

Claims submitted:

  • After 24 hours

  • After planting

  • Or after plants are removed from original packaging

cannot be honored.

Due to differing climate conditions, weather patterns, and grower practices across the country, we cannot issue refunds after plants have been planted.

 

Refund Method

Approved refunds will be issued as:

  • A refund to the original payment method

  • Or store credit (at our discretion)

Shipping charges are non-refundable once an order has shipped.

 

Limitation of Liability

Frootz makes no warranties, expressed or implied, including but not limited to:

  • Merchantability

  • Fitness for a particular purpose

  • Crop performance or yield

Our total liability is strictly limited to the original purchase price of the plants.

 

Our Commitment

If you believe there is a genuine issue with your plant stock, please contact us immediately.
We take quality seriously and will always work with customers in good faith.

We aren’t happy unless you are happy — but claims must follow the policy above.